We use Mainfreight or DHL for our deliveries depending on package weight and size and location shipment is being sent from. You may receive a delivery from us due to a warranty claim logged either directly with us or via one of our Australian retailers.
Depending on the number of items making up the delivery it may be split into multiple shipments. Please check the contents of the package back to the attached packing slip.
By receiving goods from us you grant Zempire Camping and our couriers the authority to leave (“ATL”) orders at the address you provide in the order, whether attended or not. We will not have any liability for incorrectly supplied addresses or if a parcel is removed by a third party following delivery.
Deliveries typically arrive within 2–7 business days, plus an additional 1–2 days for rural and remote areas. For all deliveries, you will receive a Track and Trace reference via email upon dispatch.
Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays. Orders placed during peak season periods may experience additional delays.
ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT
In the unlikely event that you receive a damaged or incorrectly dispatched item please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options.
For a full list of terms and conditions please see the link in the footer of this website